What is the role of telehealth at this stage of the COVID-19 pandemic?

To officially diagnose COVID-19, a physical test must be performed. Here’s what telehealth should be able to do: ‪1: Establish pre-test probability of disease from patient self-reported symptoms. ‪2: Based on symptoms, communicate to the patient detailed next steps and exactly where to go and what to do. 3: Connect pre-test probability with actual test results. 4: Maintain a relationship with the patient throughout the … Continue reading What is the role of telehealth at this stage of the COVID-19 pandemic?

Telehealth is a feature, not a company

Urgent care and telehealth exist because PCPs made themselves inaccessible. Both urgent care and telehealth are symptoms of dysfunction. Healthcare, at its core, is just communication. Now that humans communicate with far more modalities than just in-person meetings, why should some doctors say “I only talk with you via a quick video chat and you can’t ever talk to me again” and others say “I … Continue reading Telehealth is a feature, not a company

Sherpaa + Crossover Health

Sherpaa launched on February 7, 2012. And on February 7, 2019 Crossover Health acquired Sherpaa. I’ve joined Crossover to lead the development of our platform. And our doctors will continue to deliver the same level of care our Members have come to expect. Today is the dawn of a new era in healthcare. And we’re chomping at the bits to show you an entirely new care … Continue reading Sherpaa + Crossover Health

Better, faster, cheaper— but for whom?

Today’s tech, by nature, is designed to optimize a user’s experience, streamline processes, and do it as inexpensively as possible. Lyft, Uber, Airbnb, you name it. That’s the point of technology. Tech has revolutionized the world because a user cares about these things and entrepreneurs can now easily build services that unlock whole new ways of doing things. So, what does this mean for healthcare? … Continue reading Better, faster, cheaper— but for whom?

The old guard’s definition of the gold standard is the primary reason why healthcare innovations flounder.

Any time a healthcare innovation gains traction, the old guard screams “show me the data that proves this new thing is better!” And then the press jumps in and starts trolling everyone because controversy drives clicks and page views and revenue, and trolling is today’s business model for the press. Here’s the latest example: Leapfrog, a group that rates hospitals, is going to start rating … Continue reading The old guard’s definition of the gold standard is the primary reason why healthcare innovations flounder.

Telehealth vs. Urgent Care: Who is the clear winner?

Last week, I spoke at a telehealth conference at Stony Brook University. Here’s my first slide: Here’s why. Sixteen years in, the industry leader did 1.1 million visits in the past 12 months. To put this in perspective, there are 1.1 billion doctor visits per year in America. A recent study also showed that, out of 20 million people, 0.51% of them filed a telehealth … Continue reading Telehealth vs. Urgent Care: Who is the clear winner?

There’s a new kind of relationship

Say there’s someone in your own company in a different city and you’re working on the same project together or maybe someone you met online due to a shared interest and you converse with these folks regularly, but only on Facebook or Twitter or LinkedIn. But after communicating with them enough and reading their emails or posts, one day you think to yourself, “my goodness, … Continue reading There’s a new kind of relationship

Healthcare is collapsing. Now. And it’s worse than people think.

I’ve been thinking a lot about the collapse of healthcare recently and what it’s going to look like. So I’ve been talking to a lot of people about it. Both people in and outside the industry. Here’s what I’ve concluded: The collapse is currently happening. It’s more severe than anyone thinks. And it’s starting with the middle/upper class entrepreneurs and gig workers. Think about these … Continue reading Healthcare is collapsing. Now. And it’s worse than people think.