Big life update: I’ve joined Nabla as their CMO
The last few months have been insanely fun. As part of The Future Well, I’ve been working with three clients helping them build their care models. Working with them (and others in the future) will continue indefinitely. But, for now, why did I join Nabla as their fractional CMO? Well, CMOs should bridge the gap between clinical and product. Since I’ve been doing that since 2007, … Continue reading Big life update: I’ve joined Nabla as their CMO
Focusing on heavy users of healthcare is the wrong way to control costs.
We always hear that 5% of people consume 50% of a population’s health spending. I call this group “The Five Percenters.” This is the reason why there are initiatives worth hundreds of billions of dollars— things like Medicare Advantage— and the subsequent rush of billions of VC money into that crowded space. The thinking is the 5% cohort are heavy users and designing for this … Continue reading Focusing on heavy users of healthcare is the wrong way to control costs.
Mexico City Self-portrait
On being a gunner (and taking a break)
When I was in med school, there was a term we used to describe the folks at the top of the class— a “gunner.” I wasn’t one as I had very little interest in studying 100 hours a week just to be in the top 3. I always needed balance in my life. I was too curious about photography or exploring nature around me or … Continue reading On being a gunner (and taking a break)
What is the role of telehealth at this stage of the COVID-19 pandemic?
To officially diagnose COVID-19, a physical test must be performed. Here’s what telehealth should be able to do: 1: Establish pre-test probability of disease from patient self-reported symptoms. 2: Based on symptoms, communicate to the patient detailed next steps and exactly where to go and what to do. 3: Connect pre-test probability with actual test results. 4: Maintain a relationship with the patient throughout the … Continue reading What is the role of telehealth at this stage of the COVID-19 pandemic?
Telehealth is a feature, not a company
Urgent care and telehealth exist because PCPs made themselves inaccessible. Both urgent care and telehealth are symptoms of dysfunction. Healthcare, at its core, is just communication. Now that humans communicate with far more modalities than just in-person meetings, why should some doctors say “I only talk with you via a quick video chat and you can’t ever talk to me again” and others say “I … Continue reading Telehealth is a feature, not a company
Sherpaa + Crossover Health
Sherpaa launched on February 7, 2012. And on February 7, 2019 Crossover Health acquired Sherpaa. I’ve joined Crossover to lead the development of our platform. And our doctors will continue to deliver the same level of care our Members have come to expect. Today is the dawn of a new era in healthcare. And we’re chomping at the bits to show you an entirely new care … Continue reading Sherpaa + Crossover Health
Better, faster, cheaper— but for whom?
Today’s tech, by nature, is designed to optimize a user’s experience, streamline processes, and do it as inexpensively as possible. Lyft, Uber, Airbnb, you name it. That’s the point of technology. Tech has revolutionized the world because a user cares about these things and entrepreneurs can now easily build services that unlock whole new ways of doing things. So, what does this mean for healthcare? … Continue reading Better, faster, cheaper— but for whom?
What could that notification mean?
When you’ve got a health issue, it’s a 3 day, 3 week, or sometimes, an every day for the rest of your life ordeal. An office visit with a doctor is a 10 minute tiny snapshot of that ordeal. And if something changes or you have more questions, there’s no way to reconnect without another appointment. Your doctor, and always the same doctor, should be … Continue reading What could that notification mean?
“Why haven’t you quit?”
Yesterday, I spoke at the School of Visual Arts MFA Interaction Design Program here in NYC. Liz Danzico, creative director of NPR, is the chair and founder of the program. Every month, they have special guests speak with the students about how design impacts their company or product. A little over 11 years ago, I launched my first practice that was a bit like Marcus … Continue reading “Why haven’t you quit?”
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