Yesterday, I spoke at the School of Visual Arts MFA Interaction Design Program here in NYC. Liz Danzico, creative director of NPR, is the chair and founder of the program. Every month, they have special guests speak with the students about how design impacts their company or product. A little over 11 years ago, I launched my first practice that was a bit like Marcus … Continue reading “Why haven’t you quit?”
Any time a healthcare innovation gains traction, the old guard screams “show me the data that proves this new thing is better!” And then the press jumps in and starts trolling everyone because controversy drives clicks and page views and revenue, and trolling is today’s business model for the press. Here’s the latest example: Leapfrog, a group that rates hospitals, is going to start rating … Continue reading The old guard’s definition of the gold standard is the primary reason why healthcare innovations flounder.
Last week, I spoke at a telehealth conference at Stony Brook University. Here’s my first slide: Here’s why. Sixteen years in, the industry leader did 1.1 million visits in the past 12 months. To put this in perspective, there are 1.1 billion doctor visits per year in America. A recent study also showed that, out of 20 million people, 0.51% of them filed a telehealth … Continue reading Telehealth vs. Urgent Care: Who is the clear winner?
Say there’s someone in your own company in a different city and you’re working on the same project together or maybe someone you met online due to a shared interest and you converse with these folks regularly, but only on Facebook or Twitter or LinkedIn. But after communicating with them enough and reading their emails or posts, one day you think to yourself, “my goodness, … Continue reading There’s a new kind of relationship
I’ve been thinking a lot about the collapse of healthcare recently and what it’s going to look like. So I’ve been talking to a lot of people about it. Both people in and outside the industry. Here’s what I’ve concluded: The collapse is currently happening. It’s more severe than anyone thinks. And it’s starting with the middle/upper class entrepreneurs and gig workers. Think about these … Continue reading Healthcare is collapsing. Now. And it’s worse than people think.
I recently read a nice piece about why CareMore Health and Iora and One Medical and all the other groups out there trying to reinvent office-based primary care haven’t “become the new normal.” CareMore was founded in the 90’s and has now ~130,000 patients and has changed hands multiple times most recently selling for $800M to Anthem. Iora has raised ~$225M and I haven’t been … Continue reading Why haven’t new models of primary care become mainstream already?
Sherpaa is one of those things where, once you experience a primarily online relationship with your own doctor, it’s hard to imagine going back to the old-fashioned “you can only talk to me during an increasingly expensive exam room visit.” I talk a ton about how amazing Sherpaa is and why you should be primarily communicating and problem-solving with your own personal doctor online, but … Continue reading What can’t Virtual Primary Care do?