I’m the founder and CEO of Sherpaa, the pioneers of Virtual Primary Care.
After finishing medical school at Penn State in 2002, I completed two residencies— one in pediatrics and one in Preventive Medicine at Johns Hopkins— and I also got my Masters in Public Health from Hopkins.
For the past 11 years, I’ve been building services that explore what the internet means to healthcare delivery. Two months after the iPhone was released back in 2007, I launched the world’s first mobile-powered house call doctor practice and it subsequently went viral racking up 7 million hits on my site in the first month of operations. Soon after, I co-founded Hello Health, one of the first cloud-based electronic medical records designed to power a new kind of medical practice— one that delivered care both in our offices in NYC and online with our patients. Hello Health continues to thrive powering cutting-edge practices around the world. In 2010, I co-founded a design firm called The Future Well to work with large brands across the world to help them figure out what the internet means to health. Our clients included the NHS in the UK, Sanofi in Paris, Planned Parenthood of America, and Physicians Interactive. With Physicians Interactive, we ideated and designed one of the most popular iPad apps for physicians, Omnio. In 2012, I created Sherpaa and pioneered Virtual Primary Care. VPC combines the scalability and accessibility of telehealth with the continuity found in traditional primary care and enables our primary care doctors to manage 95% of the conditions a traditional office-based primary care doctor can manage. Sherpaa employs full-time physicians and delivers 24/7/365 primary care in 48 states to employees of self-funded companies, members of forward-thinking health plans, and directly to individuals.
I’ve spoken at over 50 conferences including TED, Google’s Zeitgeist, the Clinton Global Initiative, the Aspen Institute, Mayo Transform, and the Robert Wood Johnson Foundation. I address new models of healthcare delivery, the future of primary care, design, and healthcare business model transformation.
Here’s what I believe:
- Your own personal doctor should be minutes away, not days or weeks.
- Getting care needs to be mobile-first and, if necessary, office visit-second.
- Getting care from your doctor should be affordable and the total cost of resolving your issue should be fixed and transparent up-front.
- You should have an ongoing relationship with the same doctor for years— no matter where you work or live or who insures you.
- Health problems take time to resolve and your doctor should be available and active in your progress from beginning to end.
- Most issues can be diagnosed and treated without in-person visits because a physical exam is very rarely the crucial missing piece. Getting results from lab or imaging tests, asking thoughtful questions, and maintaining close contact throughout issues are far better ways to diagnose you, confirm the diagnosis, and make sure you’re getting better.
- Getting care should be easy and elegantly designed.
How these beliefs come to life in Sherpaa
- Join Sherpaa for a month ($99) or a year (starting at $270).
- Log in or launch our iOS or Android app.
- In your own words, write a message telling us what’s wrong. Throughout issues, you can call, video chat, send us messages, and share photos. But 95% of the time, people choose to send us messages within the app.
- Within a few minutes, your doctor responds with ~20 targeted questions to understand the details and you answer when convenient, taking enough time to be thoughtful.
- If we’re confident of the diagnosis based on our questions and your answers, we’ll begin treatment by prescribing you medication within our app and suggesting things you can do to feel better.
- If we need to confirm our suspicions, we may order tests at a local lab or imaging center and get the results back within our app so you can see them and we can act on them.
- If we think you need a specialist, we’ll make an appointment for you with a local specialist best-suited to help you. After the visit, we receive the specialist’s report, include it in your Sherpaa profile, and ensure their treatment strategy is carried out.
- Your issue may take days to weeks to months to resolve. Your same doctor is proactively checking in and always minutes away for you.
- In times of wellness, your doctor occasionally recommends innovative health services, apps, and relevant content that make health easier for you.
How I View Health
Live and work in a walkable neighborhood that makes going about your normal day “exercise.” Have close family and friends. “Eat real food. Mostly plants. Not too much.” Share home-cooked meals with family and friends over a few glasses of wine. Push your body with an exercise you enjoy. Relax regularly. Sleep soundly. Find a doctor who practices minimalist medicine and leverage them when appropriate, as you are the CEO of your own health.
I speak all over the world about how technology impacts the culture of medicine
My Daily Life
I live in Williamsburg, Brooklyn with my dog, Buddy. I love road trips, soaking up nature, cyclocross, tennis, hosting dinner parties in the backyard, grilling/smoking/baking things on my Big Green Egg, and seeing my favorite bands.
February 2012 to today
CEO and founder of Sherpaa.
February 2010 to February 2012
Co-founded The Future Well.
January 1, 2008 to December 2009
Co-founded Hello Health. I created the concept and then worked with our team of designers and developers to design and build the application, marketing, and physical offices.
September 24, 2007
I started my internet-based house call practice with $1500. My overhead was about 10%. I got a lot of press and drove 7 million people to my practice website. This led to my partnership with Myca to create Hello Health.
Completed a residency in Preventive Medicine at Johns Hopkins.
April – June, 2007
Johns Hopkins Center for Innovation in Quality Patient Care
Toyota Lean Training and Implementation in Johns Hopkins Hospital
Jan – Mar, 2007
Maryland Department of Health and Mental Hygiene
Healthcare Legislative Analyst
Nov – Dec, 2006
International Association of Firefighters
Occupational Health Physician in Residence
Sep – Oct, 2006
Johns Hopkins Community Physicians
Obesity Management Program Design
July – Aug, 2006
Health Research Group
Lead Author on a successful Petition to the FDA to include a black box warning on all fluoroquinolones
Lead Author on a Petition to the FDA to ban Third Generation Oral Contraceptives Containing Desogestrel Due to Increased Risk of Venous Thrombosis
Masters in Public Health, Johns Hopkins Bloomberg School of Public Health
2002 – 2005
Saint Vincent’s Hospital – Manhattan
Department of Pediatrics
1998 – 2002
The Pennsylvania State University College of Medicine
The Milton S. Hershey Medical Center
Saint Louis, Missouri