Slack + Pivotal Tracker + Highrise = Sherpaa

If you mash up Slack (for team communication) + Pivotal Tracker (for project management— your pneumonia is a project to be managed over time by a team of health professionals) + Highrise (so your care team can know who to coordinate local care with)…you get Sherpaa’s platform. The messaging component of our platform enables our doctors to communicate with the patient and to communicate with … Continue reading Slack + Pivotal Tracker + Highrise = Sherpaa

Yep, I’m going there: how do you fix healthcare? Do we need to press reboot?

Is healthcare overpriced? Hell yes. Is it bankrupting us? Yep. Does everybody hate the painful experience of going to the doctor and getting ridiculously costly and complicated bills? Of course. All of this stems from one main incentive— the more doctors do the more they get paid from a payor beholden to shareholders who wants to pay as little as possible. Over the years, today’s … Continue reading Yep, I’m going there: how do you fix healthcare? Do we need to press reboot?

Health issues are stories that last from days to lifetimes.

A recent study found that diagnostic uncertainty was present in more than two-thirds of primary care visits. Put another way, in 2 out of 3 visits, your PCP doesn’t really know what’s going on. That makes a ton of sense to me, because an office visit is just a 10 minute snapshot in time for an issue that may be days, weeks, months, or a … Continue reading Health issues are stories that last from days to lifetimes.

Besides a PCP, who else will you work with at Sherpaa to solve your health problems?

Because I believe that health problems are just projects to be managed over time, I’ve always thought of doctors as the project lead. Any good project leader needs a team to support the mission and move the project toward completion. When a patient creates an Episode of Care within Sherpaa, the Sherpaa doctor runs point. When they believe they need help, they invite a team … Continue reading Besides a PCP, who else will you work with at Sherpaa to solve your health problems?

Sherpaa now offers virtual consults with specialists in 40 specialties.

Sherpaa is Virtual Primary Care. But in reality, it’s the central hub people use for getting their health problems solved. We’re just problem-solvers. For the past 7 years, we’ve just been primary care problem-solvers. But now we’re adding specialists to the toolset. How it works: when your Sherpaa doc needs a specialist consult that doesn’t require an in-person visit, they summon a specialist and they … Continue reading Sherpaa now offers virtual consults with specialists in 40 specialties.

What can be accomplished in a 10 minute phone or video conversation between a random doctor and a random patient?

First, some assumptions about the process. Once the conversation is over, neither party can reconnect for ongoing care. Because there’s no follow-up, no tests can be ordered to confirm suspicions. Because it’s a phone or video conversation, no examination can be done. The diagnosis can only be made based on an oral conversation. Video can show images but quality is dependent on connection speed. When … Continue reading What can be accomplished in a 10 minute phone or video conversation between a random doctor and a random patient?

Triage for today

When you visit google.com, there’s a big free text box encouraging you to use their core feature, search. For one of the world’s largest companies, it’s a refreshingly simple almost blank white page. That’s because they know what role they play in the world. That page is the entry point to organizing the world’s information. Search is a tool to solve a problem, just as … Continue reading Triage for today