Poorly executed innovations have ripple effects throughout an industry

If someone has a terrible experience with something new, they’ll be an outspoken hater. And this can flavor an entire category of innovation. For example, if someone uses Teladoc or Doctor on Demand for anything other than the ~30 simple issues they can treat, and they waste $79 on trying something new, they’ll probably begin believing that an online doctor can’t really do much for … Continue reading Poorly executed innovations have ripple effects throughout an industry