I’ve always loved Jezebel…

Jezebel: Say Goodbye to Dr. Google Paranoia With Sherpaa:

One recent Sherpaa patient contacted Santana after she switched insurance providers and could no longer get a specific brand of oral contraception covered. The new generic version she was taking was giving her terrible migranes, but she didn’t want to pay for the brand she knew worked. Santana investigated: turns out her doctor’s office didn’t have her full medical history and therefore denied her coverage.

“If you write the wrong thing on a form, you’re denied,” Santana said. “It’s disempowering. You have to know how the system works, and the system isn’t set up so it’s easy for the patient to figure out.”