Zappos – SXSW – 3-14-09http://static.slideshare.net/swf/ssplayer2.swf?doc=zappos-sxsw-3-14-09-090317141731-phpapp01&stripped_title=zappos-sxsw-31409
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Tony Hsieh, the CEO of Zappos, gave this presentation at SXSW…anyone who has anything to building a consumer focusing company should hear this.
(Source: http://www.slideshare.net/)