Could you imagine the Apple Genius Bar publishing a paper like this?

Consumerist patients place additional demands on their doctors’ time, thus imposing a negative externality on other patients.

So you like ‘em dumb and ignorant do ya?

Wake up! There’s nothing you can do to stop your patients from reading about their health. So, it’s either become increasingly paternalistic and obnoxiously distant from the real world, or join the bandwagon and work with your patients using the internet to help them understand their health.

I think it’s about time for these blue hairs to retire into oblivion.

Demanding Customers: Consumerist Patients and Quality of Care