I love it when companies get into fights…

“It makes them sound like people!”


in response to this email I got from American Airlines:

“American Airlines Fares No Longer Displayed On Kayak Or Sidestep

Dear Jay Parkinson,

As a valued customer who has booked an American Airlines ticket through Kayak.com or Sidestep.com over the past year, we would like to inform you that American Airlines fares are no longer being displayed on these sites. You may still find our content through many other meta-search engines for purchase through our award-winning web site, AA.com. Tickets already purchased remain valid for customers traveling on American.

At American Airlines, we are committed to saving you time and money by making AA.com your one-stop shop for finding the best fares. In addition to our Lowest Fare Guarantee, you have the ability to search for the lowest available price for three days before and three days after your original departure and return dates. So, when booking your next trip, be sure to visit AA.com.

Thanks for choosing American Airlines. We look forward to seeing you on board soon.”