After completing a residency in pediatrics and one in preventive medicine at Johns Hopkins, I started a practice for my neighborhood of Williamsburg, Brooklyn in September 2007. People would visit my website; see my Google calendar; choose a time and input their symptoms; my iphone would alert me; I would make a house call; they'd pay me via Paypal; and we'd follow up by email, IM, videochat, or in person.

Fast Company calls me The Doctor of the Future. I've got a design and consulting firm called The Future Well. Read more about me here.

  • Dustin redesigns AA.com

    A friend of mine, Dustin Curtis, the UX guy at Frogmetrics, decided to take it upon himself to redesign the American Airlines website. Dustin’s new site looks absolutely beautiful:

    He called them out here. And the same day, they sent a detailed response:

    “Let me explain. The group running AA.com consists of at least 200 people spread out amongst many different groups, including, for example, QA, product planning, business analysis, code development, site operations, project planning, and user experience. We have a lot of people touching the site, and a lot more with their own vested interests in how the site presents its content and functionality.”

    This is what every company needs to fight — political infighting without considering who is actually using your site, the customer looking to book a flight.

    Thank you Dustin. You’re a talented dude. Can’t wait to start using Frogmetrics with Hello Health.

    4 notes    /   Comments    /   Posted 2 years ago
    1. funemployed liked this
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    3. strle reblogged this from jayparkinsonmd and added:
      really excellent read.
    4. jayparkinsonmd posted this